Overview This position provides guidance and serves as the lead in daily activities of this department. Assists in the supervision of patient flow from point of entry to ensure timely, accurate and professional service. Monitors workflow, quality, and performance and provides direction, guidance and oversight in accordance to policies and procedures. Recognizes improvement opportunities, helps to implement solutions and handles complex or unresolved issues. Leads the team in assuring patient experience is of highest priority. Oversees the Responsibilities of Patient Associate in completing all job duties This position monitors operational aspects of the department and maintains performance improvement activities as required. Participates in all infection contr