KEY RESPONSIBILITIES

• Responsible for the management of partner site data acquisitions, and ongoing transmissions. Trouble shoot errors internally and with partner sites. Identify data expectations and verify accurate of date received. Follow issues through until complete.
• Develop and maintain appropriate documentation to track changes in partner data trends and systems, and internal process changes.
• Proactively identify patterns and unexplained variations in data. Ability to link unexplained data variations to changes in systems/process. Coordinate with partners and other teams to determine root cause.
• Identify trends in data and provide impactful visual aids to support findings.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES

PRODUCT KNOWLEDGE (NOVICE):

• Familiarity with spreadsheets and formulas. Simple data queries. Familiarity with data structures and file formats. We use Excel, SQL, Access and Perl to process CSV, XML, and Excel files. Related experience acceptable. Tableau experience a plus. Willingness to learn is a must.

BUSINESS KNOWLEDGE (NOVICE):

• Understands customers' business operations beyond single issues driving a project. Demonstrates the ability to apply functional business knowledge to successfully meet work objectives. Has worked closely with knowledgeable users and customers in meeting their business needs. Demonstrates a good sense of the business when dealing with others. Critically evaluates the customer implications of technological advances. Knows and monitors the competition. Able to interpret business data.

PROBLEM MANAGEMENT (NOVICE):

• Possesses sufficient fundamental proficiency to successfully demonstrate knowledge of Event Tracking and Problem Reporting in practical applications of moderate difficulty. Writes problem reports that contain all of the necessary information for clear, non-antagonistic communication to those responsible for fixing problems. Can effectively explain how to reproduce and analyze errors, as well as identify the type of error including coding, design issue and hardware. Makes simple suggestions for correction.

TECHNICAL ANALYSIS - (NOVICE):

• Demonstrates ability to analyze and develop solutions to moderately complex data, operational, and/or technical issues related to assigned product(s). Capable to design, build, configure, install, run reports, and perform maintenance support as instructed. Successfully handles basic break/fix service issues. Demonstrates ability to break down work into manageable and measurable units. Organizes work and meets deadlines.

CONFIGURATION MANAGEMENT AND PLANNING - (NOVICE):

TESTING - (NOVICE):

• Understands and uses quality assurance processes, tools, and scripts for testing purposes.

CORE ACCOUNTABILITIES

• Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance.
• Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment.
• Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area.
• Team Interaction: Provides informal guidance and support to team members.

CORE COMPETENCIES

SUPPORTING COLLEAGUES (P2):

• Develops Self and Others: Invests time, energy and enthusiasm in developing self/others to help improve performance and gain knowledge in new areas.
• Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.
• Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.

DELIVERING EXCELLENT SERVICES (P2):

• Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.
• Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.
• Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.

ENSURING HIGH QUALITY (P2):

• Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.
• Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.
• Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.

MANAGING RESOURCES EFFECTIVELY (P2):

• Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.
• Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.
• Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities.

FOSTERING INNOVATION (P2):

• Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.
• Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short- term challenges.
• Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embrace change instead of emphasizing negative elements.