SUMMARY OF ROLE

The licensed Audiologist is responsible for diagnosing hearing disorders. This is accomplished through the use of various instruments, techniques that include rear ear measurement, aural rehabilitation, speech in noise testing, tinnitus evaluations, cerumen removal, for the purpose of determining hearing loss and cause.  Through professional clinical patient care and diagnosis this position will prescribe a treatment plan taking in account the impact of the disability. This position is to be a role model for patients and team members to follow in all day-to-day operations, activities, actions, communication, including continued education of hearing loss and technology; to increase sales and expand business patient base.

ESSENTIAL DUTIES

1. Identify, test, diagnose, and manage disorders of human hearing and tinnitus.
2. Interpret test results of behavioral and objective measures; counsel patients about hearing health and the possible need for treatment/management.
3. Assess the candidacy of persons with hearing loss for hearing aids, other hearing devices and provide proper fitting, programming using real ear measurements. Manage aural rehabilitation opportunities for patients and help patients reach their listening needs.
4. Monitor patient treatment for progress and problems; and maintain detailed patient records.
5. Work after hours if needed to complete doctor’s notes and prepare for next days appointments.
6. Follow HIPPA compliance and maintain patient record security.
7. Provide “Gold Standard of Care” i.e. best practice according to the American Academy of Audiology and ADA for all patients at all times, and effectively handle patient issues to a satisfactory conclusion and involve Practice Manager or CEO/Owner when necessary.
8. Work to achieve five (5) star reviews by patients through automated review system and online social media.
9. Maintain & monitor records of tested patients not sold as well as current patients for possible opportunities to benefit from new technology.
10. Review the daily patient schedule.
11. Manage and participate in all marketing programs and manage designated sales promotions, including social media.
12. Manage and maintain costs of goods using, at minimum, percentile goals established by Owner/CEO.
13. Answer phone, direct calls and take messages in the absence of the Practice Manager.
14. Attends team meetings and any required training.
15. Performs other skills as defined in the audiologist’s scope of practice or projects as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Demonstrated knowledge and experience to perform rear ear measurements at all programming appointments.
• Ability to demonstrate excellent presentation and negotiating skills to secure and adoption of hearing aid sales. Have excellent marketing skills and dedication to business develop plan for increasing sales.
• Exceptional interpersonal skills which positively benefit interaction with team members, patients; with a special emphasis and compassion for disabled and elderly clientele.
• Ability to exercise good judgment and self-control while providing patient-centered care in every appointment.
• Good comprehension and demonstrated ability with excellent communication skills, with team member and patients, and the ability to listen to and understand information and ideas presented through verbal and written communication.
• Enthusiasm, good attitude, trustworthiness, personal integrity, and honesty.
• Must be detail oriented, able to plan, prioritize, and use time management skills to meet deadlines in a fast-paced environment, this includes working a flexible work schedule.
• Appropriate level of medical administration experience for maintaining patient records and skills. Accountability via transparency in notes and in recording of procedures completed.
• Ability to work autonomously and understand when a superior should be involved in decision making.
• Good decision-making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve patient needs or challenges.
• Self-motivated, with a dedication to keeping up to date technically, and applying new knowledge to your position. 

QUALIFICATIONS

• Doctor of Audiology degree (AuD). Undergraduate education of arts and sciences focus with coursework in linguistics, phonetics, psychology, speech and hearing, mathematics, biological sciences, physical sciences, or social sciences; and
• Knowledge of Word, Excel, Microsoft Office 365, Publisher and business and practice management software like Sycle, Quickbooks, or Xero Accounting.
• Knowledge of NOAH software and Audioscan Verfit devices, and familiarity with at least 3 hearing aid manufacturers software.

PHYSICAL REQUIREMENTS

• Able to lift & carry items up to 40 lbs.
• Able to operate light medical equipment; such as audiometer and other medical instruments.
• Able to sit at a desk comfortably while working on a computer and medical testing equipment, for extended periods of time. 
• Must have sufficient level of hearing to be able to complete when needed using assistive listening technology to complete listening checks and score word discrimination, speech recognition levels, speech in background noise testing.